Terms of service

Welcome to Lucy Mirelle. These Terms of Service ("Terms") describe the rules and conditions that apply to your access and use of our website, products, and services.

By visiting our website, browsing our content, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with these Terms, please do not use our website.

Website Use

By using the Lucy Mirelle website, you confirm that you:

  • Are at least 18 years of age, or are accessing the website under the supervision of a parent or legal guardian.
  • Provide accurate, complete, and current information when placing an order.
  • Use our website only for lawful purposes.
  • Will not attempt to interfere with the security, operation, or functionality of our website.

Lucy Mirelle reserves the right to restrict or terminate access to users who violate these Terms.

Product Information

We make every effort to provide accurate product information, including product descriptions, images, colors, sizing details, and pricing.

However, please understand that:

  • Colors may appear slightly different depending on your screen or device settings.
  • Measurements may vary slightly due to manual measurement.
  • Product availability may change without prior notice.

We reserve the right to update, modify, or discontinue products at any time.

Pricing & Payments

All prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated.

Payment must be successfully completed before an order can be processed.

Lucy Mirelle reserves the right to:

  • Correct pricing or product information errors.
  • Cancel orders affected by inventory issues.
  • Decline transactions that appear unauthorized or fraudulent.

If payment has already been collected for a canceled order, a full refund will be issued to the original payment method.

Order Confirmation

After placing an order, you will receive an order confirmation email acknowledging that your order request has been received.

Please note that receiving an order confirmation does not guarantee order acceptance.

Lucy Mirelle reserves the right to refuse or cancel orders due to:

  • Product availability issues
  • Payment verification problems
  • Incorrect pricing information
  • Suspected fraudulent activity
  • Shipping restrictions
  • Violations of these Terms

Shipping

Orders are shipped according to our Shipping Policy.

Estimated delivery times are provided as general guidelines only and cannot be guaranteed.

Lucy Mirelle is not responsible for delays caused by:

  • Carrier delays
  • Weather conditions
  • Holidays
  • Customs inspections
  • Other circumstances beyond our reasonable control

Once an order has entered fulfillment, shipping details generally cannot be changed.

Returns & Refunds

All return and refund requests are handled according to our Return & Refund Policy.

Returned items must meet the requirements outlined in our return guidelines before refunds can be approved.

Intellectual Property

All content available on this website, including but not limited to:

  • Brand name and logo
  • Product images
  • Graphics
  • Text
  • Website design
  • Layout and other materials

is the exclusive property of Lucy Mirelle or its authorized partners.

No content may be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission.

Acceptable Conduct

When using our website, you agree not to:

  • Violate any applicable laws or regulations.
  • Upload harmful files, viruses, or malicious software.
  • Attempt unauthorized access to our systems.
  • Use the website for fraudulent or illegal activities.
  • Disrupt the website experience of other users.

Failure to comply may result in restricted access, canceled orders, or further action where appropriate.

Third-Party Services

Our website may contain links to third-party websites, services, or applications.

These third-party platforms operate independently, and Lucy Mirelle is not responsible for their content, policies, or practices.

Accessing third-party services is done at your own discretion.

Disclaimer

This website and all products provided through it are offered on an "as available" and "as is" basis.

To the fullest extent permitted by law, Lucy Mirelle does not guarantee:

  • Continuous or uninterrupted website availability.
  • That all website content will always be completely accurate.
  • That all products will remain available.

We disclaim all warranties, whether express or implied, including warranties of merchantability and fitness for a particular purpose.

Limitation of Liability

To the maximum extent permitted by applicable law, Lucy Mirelle shall not be responsible for any indirect, incidental, special, or consequential damages resulting from:

  • Use of our website
  • Purchase or use of our products
  • Inability to access our services

Our total liability shall not exceed the amount paid for the applicable order.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how your personal information is collected, used, and protected.

By continuing to use our website, you agree to these privacy practices.

Changes to These Terms

Lucy Mirelle reserves the right to update or modify these Terms of Service at any time without prior notice.

Any changes will become effective immediately after being published on this website.

Your continued use of our website means you accept the updated Terms.

Governing Law

These Terms of Service shall be governed and interpreted under the laws of the United States.

Any disputes related to these Terms or your use of this website shall be resolved by a court of competent jurisdiction.

Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Lucy Mirelle

Email: hello@lucymirelle.com

Business Address:

5211 Apple Dr
Sanford, NC 27332
United States

Business Address Only — Not a Return Address

Our Customer Support team typically responds within 24–48 business hours and will be happy to assist you.