At Lucy Mirelle, we want every order to bring you confidence and satisfaction. If your purchase does not meet your expectations, you may request a return by following the guidelines below.

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Return Guidelines

You may submit a return request within 30 days from the date your package is delivered.

To be eligible for a return, items must:

• Be in brand-new, unworn, and unwashed condition.
• Include all original tags, labels, and packaging.
• Be free from stains, makeup, perfume, odors, pet hair, or any signs of use.
• Be returned in their original condition whenever possible.

Items that do not meet these requirements may not be approved for return.

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Items That Cannot Be Returned

For health, hygiene, and safety reasons, we are unable to accept returns for:

• Intimate apparel and underwear
• Bras and shapewear
• Swimwear without the original hygiene liner
• Bodysuits
• Earrings and certain accessories
• Gift cards
• Personalized or made-to-order items
• Clearance and final sale products
• Items damaged due to improper care, misuse, or normal wear

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Requesting a Return

Before sending any item back, please contact our Customer Support team for return approval.

Email: hello@lucymirelle.com

When submitting your return request, please provide:

• Order number
• Item(s) you would like to return
• Reason for the return request
• Photos if the item is damaged, defective, or incorrect

After reviewing your request, we will provide the correct return instructions and return details.

Please note that packages returned without authorization may not be accepted.

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Return Shipping Responsibility

Unless we shipped an incorrect or defective item, customers are responsible for return shipping costs.

Original shipping fees paid at checkout are non-refundable.

For your protection, we recommend using a shipping method with tracking information. Lucy Mirelle cannot guarantee reimbursement for packages lost during return transit.

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Incorrect or Damaged Merchandise

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days after delivery.

Please include:

• Order number
• Photos of the item received
• Photos of the shipping label
• Photos of the outer packaging if applicable

After review, we will determine the best solution, which may include a replacement or refund.

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Refund Timeline

Once your returned package arrives and passes inspection, we will process your refund.

Approved refunds are generally issued within 5–10 business days to the original payment method.

Please allow additional time for your bank or payment provider to complete processing.

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Canceling an Order

If you need to cancel your order, please contact us within 12 hours of placing your order.

Orders that have already entered processing, fulfillment, or shipment cannot usually be canceled.

Cancellation requests can be sent to:

Email: hello@lucymirelle.com

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Undeliverable or Refused Shipments

If a package is returned because of:

• Incorrect shipping information provided by the customer
• Refused delivery
• Failure to claim the shipment

Additional shipping or handling charges may apply before the order can be shipped again.

Where applicable, related expenses may be deducted from any eligible refund.

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Important Return Notice

The address listed below is provided for business correspondence only.

It is not our return warehouse or return address.

Please contact our Customer Support team before sending any merchandise back to receive the correct return instructions.

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Contact Us

Lucy Mirelle

Customer Support Email: hello@lucymirelle.com

Business Address:

5211 Apple Dr
Sanford, NC 27332
United States

Business Address Only — Not a Return Facility

If you have any questions regarding returns, refunds, or your order, please contact us. Our Customer Support team typically responds within 24–48 business hours and will be happy to assist you.